Knock vs Helicone
Notifications-as-a-service: in-app feeds, email, push, SMS, chat via one API
vs. Open-source LLM observability — 1-line integration via proxy
Pricing tiers
Knock
Developer
Free forever. 10K messages, 500 guide users, 500 AI credits/month.
$0 base (usage-based)
Starter
$250/mo. 50K messages, 2.5K guide users, 2K AI credits. Remove branding.
$250/mo
Enterprise
Custom pricing. White-label, i18n, data warehouse, Datadog, SCIM, SAML, HIPAA/BAA.
Custom
Helicone
Hobby (Free)
10,000 requests/month. 7-day retention. 1 seat. Basic monitoring.
Free
Startup Discount
<2 years, <$5M funding: 50% off first year.
$0 base (usage-based)
Self-Hosted (OSS)
MIT-licensed. Run Helicone yourself for free.
$0 base (usage-based)
Pro
$79/month. 10k free + usage-based. Unlimited seats. Alerts, reports, HQL query language. 1-month retention.
$79/mo
Team
$799/month. 5 orgs, SOC-2 + HIPAA compliance, dedicated Slack, 3-month retention.
$799/mo
Enterprise
Custom MSA, SAML SSO, on-prem deploy, bulk discounts, forever retention.
Custom
Free-tier quotas head-to-head
Comparing starter on Knock vs hobby on Helicone.
| Metric | Knock | Helicone |
|---|---|---|
| guide users | 2500 users | — |
| guide users overage | $0.05/user USD/user | — |
| messages monthly | 50000 messages/mo | — |
| messages overage | $0.005/message USD/message | — |
Features
Knock · 13 features
- AI Agents — Autonomous notification drafting & workflow generation.
- Batch + Digest — Group notifications into digests on schedule or window.
- Chat — Slack, Microsoft Teams, Discord.
- Email — Send via SendGrid/Postmark/Resend/Mailgun/AWS SES as relays.
- Guides — In-product messaging, announcements, modals, banners.
- i18n / Localization — Translate templates by user locale.
- In-App Feed — Notification inbox with React/Vue/iOS/Android drop-in components.
- Multi-tenancy — Per-tenant branding, preferences, quiet hours.
- Outbound Webhooks — Subscribe to delivery events.
- Preferences — User + tenant preference center with granular controls.
- Push — iOS (APNs), Android (FCM), Expo, Web Push.
- SMS — Twilio, MessageBird, Telnyx, Vonage as providers.
- Workflows — Visual notification orchestration (branch, batch, delay, throttle).
Helicone · 16 features
- Alerts — Thresholds on error rate, latency, cost, usage. Pro+.
- Async Logging — Log AFTER the LLM call via SDK — zero added latency.
- Cost Tracking — Automatic cost calculation per call by provider/model.
- Dashboard — Request tables, aggregate metrics, cost breakdowns.
- Evaluators — LLM-as-judge + custom evaluators on runs.
- Experiments — A/B test different models/prompts.
- HQL (SQL over traces) — Query your logged data with SQL. Pro+.
- PII Redaction — Automatically scrub emails, credit cards, etc. from logs.
- Prompt Caching — Cache identical requests → save money.
- Prompts & Versions — Store + version + A/B test prompts.
- Proxy Mode — 1-line integration via base URL swap. Captures all requests.
- Rate Limiting — Per-user + per-key rate limit policies.
- Reports — Scheduled email reports with KPIs.
- Self-Hosting — Docker + k8s deployment.
- Sessions — Group related calls (chat sessions, agent runs).
- User Metrics — Per-user cost + usage segmentation.
Developer interfaces
| Kind | Knock | Helicone |
|---|---|---|
| CLI | Knock CLI | Helicone CLI |
| SDK | knockapi (Python), knockapi (Ruby), knock-elixir, knock-go, knock-java, @knocklabs/node, @knocklabs/react | helicone (npm), helicone-python |
| REST | Knock REST API | Async Logging API, Helicone Proxy, Query API (HQL) |
| MCP | Knock MCP Server | — |
| OTHER | Outbound Webhooks | Helicone Dashboard, Webhooks |
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